Privacy Policy
Effective October 21, 2026
1. Who we are and what this policy covers
Frost Methane Labs Co. (“Frost,” “we,” “us”) builds and operates methane capture and destruction systems for dairy farms. This policy explains what personal information we collect through frostmethane.com, how we use it, and the choices you have.
It covers our website and the forms and checkout linked from it. It doesn’t cover third-party websites we link to, such as LinkedIn or the Nature Conservancy’s footprint calculator.
2. Information we collect
Information you give us
| When | What we collect |
|---|---|
| You use our contact form | First and last name, email, phone number (optional), organization, role and your message |
| You apply for a job | What you enter on the application form, such as your name, contact details, resume and answers to our questions |
| You buy credits | Email, name and billing details, the name you want on your certificate, and what you bought. Stripe collects your payment card details directly; we never see or store your full card number |
| You email us | Your email address and whatever you choose to send |
Information collected automatically
When you visit the site, our hosting provider (Cloudflare) and our font provider (Google Fonts) receive standard technical information: your IP address, browser type, device type, the pages you request and the time of your visit.
We also use Cloudflare Web Analytics to understand how the site is used and how quickly its pages load. A small script on each page reports the page you viewed, the website that referred you, your browser, operating system and device type, your country (worked out from your IP address) and page-load timing. We see this only as totals, such as visits and page views per page, and it doesn’t tell us who you are.
We also use Google Analytics to understand how people find and use the site. It sets cookies in your browser so it can tell new visits from return visits, and reports the pages you view, how you arrived (such as from a search or another website), how long you stay, your browser, operating system and device type, and your approximate location (worked out from your IP address). Google Analytics doesn’t log or store IP addresses. We see this information as reports, not linked to your name or contact details.
We don’t use advertising tools, and we haven’t turned on Google Analytics’ advertising features, so it isn’t used to show you ads or track you across other sites.
3. How we use information
We use personal information only to:
- answer your questions and follow up on business inquiries;
- review job applications and contact applicants;
- process purchases and subscriptions, send receipts and certificates, and retire credits in the name you choose;
- send messages about your order or the project it’s allocated to;
- keep the site secure and working, and understand how it’s used so we can improve it;
- keep business records and meet legal, tax and accounting obligations.
We don’t sell personal information. We don’t share it for targeted advertising, and we don’t send marketing emails unless you’ve asked to hear from us.
4. Who we share it with
Service providers that handle information on our behalf, only to provide their services to us:
| Provider | What it does for us |
|---|---|
| Stripe | Payment processing, receipts and the subscription customer portal |
| Airtable | Stores contact, application and order records |
| Basin | Receives contact form submissions |
| Cloudflare | Hosts the website, protects it from attacks and provides our website analytics |
| Google Analytics | Website analytics |
| Google Fonts | Serves the fonts the site uses |
| Google Workspace | Our business email |
The public carbon registry. When we retire credits for you, the retirement is recorded on the Climate Action Reserve’s public registry. The name you give for your certificate may appear there, so use a company name or leave the field blank if you’d rather not be listed by name.
Our nonprofit partner. If you contact us about a donor-advised fund gift, we may share your contact details with Terraset, the 501(c)(3) charity that receives those gifts, so it can arrange the grant.
Legal reasons and business changes. We may disclose information if the law requires it, to protect our rights or others’ safety, or as part of a merger, acquisition or sale of assets.
5. Cookies and analytics
We use two analytics tools. Cloudflare Web Analytics counts visits and page views; Cloudflare designs it not to use cookies or other browser storage, and not to fingerprint visitors or track them across sites. Google Analytics sets first-party cookies (named _ga and _ga_ followed by an ID) that last up to 2 years, so it can recognize return visits. You can block or delete these cookies in your browser settings, or install Google’s Google Analytics opt-out browser add-on. To learn how Google uses this data, see How Google uses information from sites or apps that use our services.
Our website doesn’t use advertising cookies, and doesn’t track you across other sites. Cloudflare may set strictly necessary cookies to protect the site from bots and attacks. When you check out, Stripe’s pages use their own cookies to process payment and prevent fraud; Stripe’s privacy policy covers those.
6. How long we keep information
| Information | How long we keep it |
|---|---|
| Contact form messages and inquiries | 2 years after our last contact, unless they become an ongoing business relationship |
| Job applications | 2 years after the role is filled, unless you ask us to delete yours sooner |
| Purchase and certificate records | 7 years, for tax and accounting purposes and to support registry retirements |
| Google Analytics data | 14 months, then deleted automatically |
| Technical data held by our providers | According to each provider’s own retention policy |
7. Your choices and rights
- Access, correction and deletion. Email us to ask what personal information we hold about you, to correct it, or to delete it. We’ll respond within 30 days. We may keep records we’re legally required to keep, and we can’t remove a name from a credit retirement already recorded on the public registry.
- Emails. You can unsubscribe from any non-transactional email we send. We’ll still send receipts and messages about your order.
- Subscriptions. You can cancel or update your payment method anytime through the customer portal link in your receipts.
- Analytics. You can opt out of Google Analytics by blocking its cookies or installing Google’s opt-out browser add-on (see section 5).
- Do Not Track. We don’t track visitors across sites, so we don’t change our practices in response to Do Not Track signals.
- State privacy rights. Depending on where you live, you may have additional rights under your state’s privacy laws. We’ll honor requests as those laws require.
8. Security, children and international visitors
- Security. We limit access to personal information to the people who need it. We use providers with strong security practices, and the site is served only over encrypted connections. No system is perfectly secure, but we’ll tell you as the law requires if a breach affects your information.
- Children. The site isn’t meant for children under 13, and we don’t knowingly collect their information. If you think a child has given us information, contact us and we’ll delete it.
- International visitors. Frost is based in the United States, and our providers store information in the US. If you contact us from another country, your information is processed in the US.
9. Changes and contact
We may update this policy as our website and services change. We’ll post the new version here with a new effective date, and for significant changes we’ll email customers with active subscriptions.
Questions or requests about your information: privacy@frostmethane.com, or write to Frost Methane Labs Co., 418 Harris St, Suite 121, Juneau, AK 99801.