Terms of Sale

These terms apply when you buy methane destruction credits from Frost Methane Labs Co. (“Frost,” “we,” “us”) on frostmethane.com. You agree to them by checking the box at checkout. Our privacy policy explains how we handle your information.

1. What you’re buying

• One credit equals one tonne of carbon dioxide equivalent (t CO₂e) of methane that Frost captures and destroys at a U.S. dairy farm.
• Credits are independently verified and issued by the Climate Action Reserve under its U.S. Livestock Protocol. They are emission reduction credits, not carbon removal credits.
• Your purchase is a pre-purchase. You pay now for credits from the project named at checkout, which is not yet operating or not yet verified, so the credits don’t exist yet when you buy them.
• We retire credits on your behalf. They aren’t transferred to you, and you can’t resell or transfer them.
• Credits are bought for their climate impact. They aren’t an investment, and we make no promise about their future value.

2. Orders and payment

• Prices are in U.S. dollars and are shown before you pay. Credits are sold in whole tonnes, within the minimum and maximum shown on the order form.
• Payment is processed by Stripe on its secure checkout page. We never see or store your full card number.
• Your order is accepted when your payment succeeds. We may cancel an order with a full refund if we can’t fill it, for example if the project is already fully reserved.
• Stripe emails your receipt. We also send you a reservation certificate naming the project and the tonnes reserved.

3. Subscriptions

• A subscription renews automatically every month, quarter or year, as you chose, and is charged to your payment method until you cancel.
• Each renewal buys the same number of tonnes at the price you signed up at. If we ever need to change the price of an existing subscription, we’ll email you at least 30 days before the change, and you can cancel before it takes effect.
• You can cancel or update your payment method at any time through the link in your receipt email. Cancelling stops future charges at the end of the current billing period. Tonnes you’ve already paid for are still delivered.

4. Delivery and retirement

• Credits are issued after the project is operating and its methane destruction has been independently verified. This can take 12 months or more after you pay. Any expected timing we give is an estimate, not a guarantee.
• When the credits are issued, we retire your tonnes on the Climate Action Reserve’s public registry and email you a retirement certificate with the registry serial numbers. Each tonne is sold to only one buyer and retired only once.
• We retire credits in the name you give at checkout. That name is public on the registry. If you leave it blank, we retire the credits on your behalf without naming you.

5. If a project is delayed or delivers fewer credits

Projects can run late or produce fewer credits than expected. If the credits for your order are delayed or can’t be delivered in full, we’ll tell you. We will then either deliver credits of the same type from another Frost Methane project, or refund the price you paid for the tonnes we can’t deliver. If your credits haven’t been retired within three years after your payment, you can ask for a refund of the undelivered tonnes instead of continuing to wait.

6. Cancellations and refunds

• You can cancel a one-time purchase, or any single subscription payment, for a full refund by contacting us within 14 days of the payment.
• After 14 days, payments are refundable only as described in section 5, or where the law requires it.
• Refunds go back to your original payment method.

7. Claims about your purchase

You may say that you have funded the destruction of the tonnes of methane on your certificates and, once they’re retired, that you have offset those tonnes of emissions. You’re responsible for making sure any public claims you make about your purchase are accurate and follow the rules that apply to you. These credits are sold for voluntary use, not for compliance programs.

8. Liability

We’ll deliver what these terms promise with reasonable care. To the extent the law allows, our total liability for any claim about an order is limited to the amount you paid for that order, and we aren’t liable for indirect or consequential losses. Nothing in these terms limits rights you have under consumer protection laws that can’t be waived.

9. Changes and contact

We may update these terms by posting a new version here with a new effective date. A new version applies to purchases made after it’s posted. Your existing orders stay under the terms you accepted, except for subscription price changes made with notice under section 3.

Questions about an order: use our contact form or email privacy@frostmethane.com. You can also write to Frost Methane Labs Co., 418 Harris St, Suite 121, Juneau, AK 99801.